Evaluation and Observability platform for Voice AI Agents

Built for CX, QA, and Ops teams

Evaluation and Observability platform for Voice AI Agents

Voice Bot QA

Audit every customer
conversation. Improve CSAT
and compliance automatically

Test your voice agents before going live, monitor production calls for hallucinations, barge-in, SOP drift and continuously improve with prodObserve actionable feedback

prodQA analyses 100% of your calls and chats to detect compliance gaps, agent errors, and missed revenue opportunities - without manual QA.

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Trusted by Leading Enterprises

5M+

Minutes Monitored at

Enterprise Scale.

Minutes Monitored at Enterprise Scale.

50+

Built in Bot

evaluation metrics

20%

Reduction in funnel failures

Detect multilingual Voice Quality

Monitor how your Voice AI handles 22+ Indian languages including Hindi, Tamil, and Hinglish while maintaining context across noisy and code-switched conversations.

Auto generated Tests and Scoring

Automatically detect SOP drift, hallucinations, and business risks using AI-generated tests, scoring workflows, and automated conversation audits.

Real-Time Latency Benchmarking

Track latency across every interaction and ensure natural voice conversations with response times below 500ms and minimal AI pauses.

Production-grade
observability for Voice AI

Eliminate AI hallucinations and monitor latency to ensure every live

interaction aligns with your brand's strict compliance standards.

Hallucination Watch

Spot AI drift and
hallucinations in real-time

prodObserve instantly flags when your Voice AI deviates from the truth. Protect your brand reputation by catching errors before they reach the customer's ear.

Hallucination Watch

Spot AI drift and
hallucinations in real-time

prodObserve instantly flags when your Voice AI deviates from the truth. Protect your brand reputation by catching errors before they reach the customer's ear.

SOP Guardrail

Align every bot interaction
with business SOPs

Map your unique business rules and compliance scripts to the monitoring engine. Ensure 100% adherence to legal and brand standards across all automated calls.

SOP Guardrail

Align every bot interaction
with business SOPs

Map your unique business rules and compliance scripts to the monitoring engine. Ensure 100% adherence to legal and brand standards across all automated calls.

Performance Pulse

Track technical health
and latency at scale

Gain total visibility into the technical performance of your bots. Track latency, audio quality, and connection stability to maintain a human-like, <500ms flow.

Performance Pulse

Track technical health
and latency at scale

Gain total visibility into the technical performance of your bots. Track latency, audio quality, and connection stability to maintain a human-like, <500ms flow.

Multilingual Polyglot

Audit context across ten
diverse regional dialects

Track performance across Hindi, Tamil, and Hinglish without losing context. Monitor how your bots handle complex code-switching and noisy real-world environments to ensure clarity.

Multilingual Polyglot

Audit context across ten
diverse regional dialects

Track performance across Hindi, Tamil, and Hinglish without losing context. Monitor how your bots handle complex code-switching and noisy real-world environments to ensure clarity.

Test. Monitor. Improve.

A continuous lifecycle for reliable Voice AI operations.

TEST

Stress-test Voice AI

Simulate real conversations, replay edge cases, and validate workflows before customers.

92.4%

Overall Score

MONITOR

Observe every live interaction

Track transcripts, latency, guardrails, and hallucinations across every production conversation.

● Live Conversation

05:12

Latency

420ms

Audio quality

98%

Hallucinations

Guardrail status

All good

Active conversations

1,246

IMPROVE

Turn failures into better agents

Detects hallucinations and low confidence in real time and acts before user do.

Grounded utterance

Ship

Hallucination detected

Block

Low confidence

Handoff

Avg intervention < 280ms

What our customers say

“Before Prodloop, our strategic decisions were based on just 3–5% of customer interactions, and agents depended on QA for feedback. With Prodloop’s AI-powered Auto QA, we now have 100% visibility, real-time TNIs, and automated audits and feedback.

This empowers Team Leaders/Managers with instant access to agent-level insights via the dashboard, enabling faster coaching and sharper refreshers. We have witnessed substantial financial benefits and shifted to a proactive, data-driven culture that’s elevating customer experience.”

Seema Joshi

Head of Customer Support & Assisted Buying

Read Case Study

Production-grade
observability for Voice AI

Eliminate AI hallucinations and monitor latency to ensure every live

interaction aligns with your brand's strict compliance standards.

Hallucination Watch

Spot AI drift and
hallucinations in real-time

prodObserve instantly flags when your Voice AI deviates from the truth. Protect your brand reputation by catching errors before they reach the customer's ear.

SOP Guardrail

Align every bot interaction
with business SOPs

Map your unique business rules and compliance scripts to the monitoring engine. Ensure 100% adherence to legal and brand standards across all automated calls.

Performance Pulse

Track technical health
and latency at scale

Gain total visibility into the technical performance of your bots. Track latency, audio quality, and connection stability to maintain a human-like, <500ms flow.

Multilingual Polyglot

Audit context across ten
diverse regional dialects

Track performance across Hindi, Tamil, and Hinglish without losing context. Monitor how your bots handle complex code-switching and noisy real-world environments to ensure clarity.

Tired of incomplete, costly quality audits that miss critical insights?

Request a Demo

Tired of incomplete, costly quality audits that miss critical insights?

Request a Demo

Tired of incomplete, costly quality audits that miss critical insights?

Request a Demo

Voice Bot QA

Voice Bot QA

5M+

5M+

50+

50+

20%