Trusted by Leading Enterprises
Detect multilingual Voice Quality
Monitor how your Voice AI handles 22+ regional Indian languages, including Hindi, Tamil, and Hinglish. Ensure your bot maintains context across code-switching and noisy environments.
Monitor business outcomes and points of failure using our funnel agent, detect SOP drift, hallucinations and 50+ automated tests on your bot
Monitor every interaction for performance. Ensure your bots maintain a natural, human-like flow with <500ms latency, eliminating awkward AI pauses that break user trust and experience.
Hallucination Watch
Spot AI drift and
hallucinations in real-time
prodObserve instantly flags when your Voice AI deviates from the truth. Protect your brand reputation by catching errors before they reach the customer's ear.
SOP Guardrail
Align every bot interaction
with business SOPs
Map your unique business rules and compliance scripts to the monitoring engine. Ensure 100% adherence to legal and brand standards across all automated calls.
Performance Pulse
Track technical health
and latency at scale
Gain total visibility into the technical performance of your bots. Track latency, audio quality, and connection stability to maintain a human-like, <500ms flow.
Multilingual Polyglot
Audit context across ten
diverse regional dialects
Track performance across Hindi, Tamil, and Hinglish without losing context. Monitor how your bots handle complex code-switching and noisy real-world environments to ensure clarity.
Layer 01
Continuous evals
Score every response against your business truth. Deviation, instantly flagged.
92.4%
Overall Score
Layer 02
Dialect stress-test
Score every response against your business truth. Deviation, instantly flagged.
Layer 03
Realtime Guardrails
Detects hallucinations and low confidence in real time and acts before user do.
Grounded utterance
Ship
Hallucination detected
Block
Low confidence
Handoff
Avg intervention < 280ms
“Before Prodloop, our strategic decisions were based on just 3–5% of customer interactions, and agents depended on QA for feedback. With Prodloop’s AI-powered Auto QA, we now have 100% visibility, real-time TNIs, and automated audits and feedback.
This empowers Team Leaders/Managers with instant access to agent-level insights via the dashboard, enabling faster coaching and sharper refreshers. We have witnessed substantial financial benefits and shifted to a proactive, data-driven culture that’s elevating customer experience.”
Seema Joshi
Head of Customer Support & Assisted Buying