Built for CX, QA, and Ops teams handling high-volume voice support

Built for CX, QA, and Ops teams

Audit every customer
conversation. Improve CSAT
and compliance automatically

Audit every customer
conversation. Improve CSAT and compliance automatically

prodQA analyses 100% of your calls and chats to detect compliance gaps, agent errors, and missed revenue opportunities - without manual QA.

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Trusted by Leading Enterprises

prodQa

• live audit •

#248936

● Recording

Arjun

• Agent

HI-EN

Arjun(Agent)

Sir, I can convert this payment into a 6-month EMI for you today.

Customer

I’m not sure… this is a bit overwhelming.

Arjun(Agent)

EMI will reduce your monthly cost. Shall I proceed?

Customer

I guess… okay.

Arjun(Agent)

Done, your EMI is set up.

00:05:52

Duration

96.4%

Confidence

+0.28

Sentiment

Live Audit

78/100

Greeting protocol

Pass

Discloser Mentioned

Pass

Cross-sell attempt

Missed

No cross-sell or relevant offer made after

customer interest

Empathy signal

Missed

Coach Arjun on identifying

cross-sell opportunities

prodQa

• live audit •

#248936

● Recording

Arjun

• Agent

HI-EN

Arjun(Agent)

Sir, I can convert this payment into a 6-month EMI for you today.

Customer

I’m not sure… this is a bit overwhelming.

Arjun(Agent)

EMI will reduce your monthly cost. Shall I proceed?

Customer

I guess… okay.

Arjun(Agent)

Done, your EMI is set up.

00:05:52

Duration

96.4%

Confidence

+0.28

Sentiment

Live Audit

78/100

Greeting protocol

Pass

Discloser Mentioned

Pass

Cross-sell attempt

Missed

No cross-sell or relevant offer made after

customer interest

Empathy signal

Missed

Coach Arjun on identifying

cross-sell opportunities

prodQa

• live audit •

#248936

● Recording

Arjun

• Agent

HI-EN

Arjun(Agent)

Sir, I can convert this payment into a 6-month EMI for you today.

Customer

I’m not sure… this is a bit overwhelming.

Arjun(Agent)

EMI will reduce your monthly cost. Shall I proceed?

Customer

I guess… okay.

Arjun(Agent)

Done, your EMI is set up.

00:05:52

Duration

96.4%

Confidence

+0.28

Sentiment

Live Audit

78/100

Greeting protocol

Pass

Discloser Mentioned

Pass

Cross-sell attempt

Missed

No cross-sell or relevant offer made after

customer interest

Empathy signal

Missed

Coach Arjun on identifying

cross-sell opportunities

prodQa

• live audit •

#248936

● Recording

Arjun

• Agent

HI-EN

Arjun(Agent)

Sir, I can convert this

payment 4into a 6-month

EMI for you today.

Customer

I’m not sure… this is a bit

overwhelming.

Arjun(Agent)

EMI will reduce your monthly

cost. Shall I proceed?

Customer

I guess… okay.

Arjun(Agent)

Done, your EMI is set up.

00:05:52

Duration

96.4%

Confidence

+0.28

Sentiment

Live Audit

78/100

Greeting protocol

Pass

Discloser Mentioned

Pass

Cross-sell attempt

Missed

No cross-sell or relevant offer made after

customer interest

Empathy signal

Missed

Coach Arjun on identifying

cross-sell opportunities

20%

Reduction in Customer

ServiceCosts

25%

Increase in CSAT &

Compliance Scores

$ 27K

Productivity Saving

Per Month

Works across Indian languages

Audit calls in Hindi, Tamil, Hinglish, and more without losing context in code-switching or noisy environments.

Turn SOPs into automated QA

Instantly turn your QA checklist into AI-driven audits with no manual scoring and no rule writing.

Every audit backed by evidence

Every score, flag, and insight links back to the exact moment in audio with justification and verbatim evidence

From Conversation to Business outcomes

Audits that match your
specific SOPs

Audits that match your specific SOPs.

Stop using generic AI. prodQA maps your unique business rules and scripts directly to our engine, ensuring every audit is 100% aligned with your business processes

Move from 2% sampling to 100% coverage

Eliminate blind spots. Our infrastructure has handled 5M+ billed minutes, giving you total visibility into every single conversation across all Indian dialects and languages.

Catch high-risk interactions instantly

Proactively detect compliance breaches, abusive language, or data leaks. prodQA surfaces critical issues for immediate review before they turn into costly liabilities

“Before Prodloop, our strategic decisions were based on just 3–5% of customer interactions, and agents depended on QA for feedback. With Prodloop’s AI-powered Auto QA, we now have 100% visibility, real-time TNIs, and automated audits and feedback.

This empowers Team Leaders/Managers with instant access to agent-level insights via the dashboard, enabling faster coaching and sharper refreshers. We have witnessed substantial financial benefits and shifted to a proactive, data-driven culture that’s elevating customer experience.”

Seema Joshi

Head of Customer Support & Assisted Buying

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